requently Asked Questions (FAQ)
1. What payment methods do you accept?
We accept major credit and debit cards such as Visa, MasterCard, and American Express. Additionally, we support PayPal and bank transfers for your convenience.
2. Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping fees and delivery times will vary depending on your location. You can check the shipping options available to your country during checkout.
3. How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package on our website or the courier’s website.
4. What is your return policy?
We offer a 30-day return policy on most items. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. For more details, please visit our Returns & Refunds page.
5. Can I modify or cancel my order after placing it?
If you wish to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request before the order is processed for shipping.
6. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service within 7 days of receiving the order. We will arrange for a replacement or refund as needed.
7. How can I contact customer support?
You can reach our customer support team by emailing mashalaljulandani@gmail.com or by calling our toll-free number at 94494741. Our team is available Monday to Friday from 9 AM to 6 PM.
8. Do you offer discounts or promotions?
Yes, we frequently offer promotions and discounts. Sign up for our newsletter to stay updated on our latest offers and exclusive deals.
9. How do I create an account?
To create an account, click on the “Sign Up” button at the top of our homepage. Fill in the required information, and you’ll be ready to shop in no time.
10. Can I shop without creating an account?
Yes, you can place an order as a guest without creating an account. However, creating an account allows you to track your orders, save your shipping details for faster checkout, and receive special offers.